London 2012 Olympic tickets: questions and answers as money is taken
Read Telegraph Sport's key questions and answers as London 2012 begin to take money from the accounts of successful ticket applicants.
Once in a lifetime: Tom Daley advertising Olympic tickets Photo: LONDON 2012
By Jacquelin Magnay, Olympics Editor 12:33PM BST 16 May 2011
The debiting process has begun. What happens now?
Locog will take money from your Visa account from today (May 16) until June 10, 2011.
If no money has been taken have I missed out?
No, Locog is spending the next few weeks finalising the cascading of ticket categories and so may not start taking money from your account for some time. Locog says it will have finished debiting the monies by June 10.
When will I know what tickets I have?
Locog will inform you by June 24, 2011 as to which tickets you had successfully ordered.
What if I don't have the money in my account?
Locog says it will try to debit the money on more than one occasion. If the transaction fails, Locog will immediately try a second time. If it fails again Locog will contact you and you will have several days to put money into the account. If on the third time the transaction fails Locog will cancel your entire order. They will not fill a partial order.
I don't want all these tickets now. Can I sell them on?
Yes, but only for the face value of the tickets and only on the official Locog ticket exchange website which will be set up early next year. Any profiteering of tickets is illegal.
When will I find out where I am sitting?
You may have to wait awhile to find out. Locog has not released any seating plans, nor where particular price categories are located in venues. It appears you will only find out seat numbers and location when the tickets are mailed out. Tickets will only be mailed out in May or June next year.
Will I get another go to apply for tickets?
If you are unsuccessful in securing any tickets in this public offer Locog will offer all unsold tickets to you, via a direct sale, in early July for a period of about a fortnight. Locog has not yet confirmed the length of this window of opportunity. If you have received a partial order of your ticket order you will have the next access to the direct sale of tickets for about a fortnight.
Will there be any tickets on general sale?
Yes. Locog will release all unsold tickets available to the general public for direct sale around December, 2011.
Are there other ways to get ticket packages outside of the main ballots?
Yes, the official ticket package tour operators still have ticket packages for sale. These packages are more expensive than the public offer because they contain hospitality and or accommodation components as well. Contact Thomas Cook, Prestige Ticketing or Jet Set Sports.
I've missed out. Can I still apply for test event, Paralympics tickets and Cultural Olympiad?
Yes, Test event tickets – for the first cluster this summer – will go on sale on May 26. Cultural Olympiad tickets for the big name ''festival'' acts will go on sale in October. Paralympics tickets will be offered in a ticket application process similar to this public offer, with applications open from September 9 until September 30.
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